Job Details

In-Telecom (ITC) is a full-service technology provider specializing in Advanced Cyber Solutions, Enterprise/Cloud IT Services, and Managed IT/Security Services for State, Municipal, and Commercial clients. ITC has earned recognition as an INC. 5000 fastest-growing company for three consecutive years and was named one of the “Top Workplaces” in Greater New Orleans by the Times-Picayune in 2022. We are known for solving complex technology challenges and delivering an exceptional client experience.

At ITC, we take pride in supporting our community, local businesses, and non-profits through donations, events, and investments. Our core values of Endurance, Taking Ownership, Integrity & Transparency, and WIN, Win, Win drive our company culture. Employees thrive in a fast-paced, fun, and inclusive environment where they are encouraged to innovate, develop their careers, and contribute to our shared mission.

Job Overview

The VP of Operations will play a critical role in executing the business strategy and driving the company's operational excellence. Reporting to the COO, you will be responsible for leading the organization's operations across all departments, overseeing major projects, and implementing best practices to ensure that we achieve or exceed our goals. You will work closely with the leadership team to streamline processes, optimize performance, and ensure the highest level of client satisfaction.

Role Accountability

• Operational Leadership:
• Oversee the day-to-day operations of the company, ensuring all processes are aligned with strategic objectives and delivering results.
• Strategic Planning:
• Collaborate with the COO on both short-term and long-term operational planning, ensuring business plans are executed effectively.
• P&L Management:
• Manage the P&L of departments, ensuring operational goals are achieved and financial targets are met or exceeded.
• Performance Optimization:
• Own and monitor the operations scorecard, using data to proactively identify issues and drive performance improvements.
• Team Leadership:
• Lead and develop the operations team, holding them accountable for performance, fostering collaboration, and driving a culture of continuous improvement.
• Problem Solving:
• Address operational challenges and bottlenecks by removing obstacles and resolving issues effectively and efficiently.
• Process Standardization:
• Systematize operations to ensure scalability, efficiency, and consistency across the organization.
• Client Satisfaction:
• Drive operational strategies that surpass client expectations, resulting in high satisfaction and retention rates.
• Budget Oversight:
• Develop and manage operational budgets, ensuring resources are allocated effectively to support growth initiatives.
• Cross-functional Collaboration:
• Work closely with senior leadership to align operational strategies with organizational goals and ensure a seamless flow of information across departments.
• Continuous Improvement:
• Identify areas for process enhancements and implement actionable solutions that increase efficiency and drive results.

Required Experience

Must Have:

• 8+ years of senior leadership experience in operations, with at least 5 years in a Managed Services Provider (MSP) environment.
• Bachelor's degree in business administration, Operations Management, or related field; MBA is a plus.
• Proven track record of driving operational performance and profitability in a service-driven business, ideally in the IT services industry.
• Strong experience in P&L management and budgeting.
• Expertise in process optimization, project management, and change management.
• Collaborative leadership style with experience managing cross-functional teams and influencing at all levels of the organization.
• Strong analytical skills with the ability to make data-driven decisions and optimize performance metrics.
• Strong problem-solving skills, with the ability to diagnose and resolve issues quickly and efficiently.
• Ability to lead under pressure and manage multiple priorities in a fast-paced environment.

Then In-Telecom is your dream job! Apply now and we look forward to meeting you!

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.