Job Details

About In-Telecom

In-Telecom is a growing company with a great team that provides exceptional service who is looking for eager professionals to join the team.

In-Telecom is a Louisiana-based company, founded in 2009 as a consulting and business telephone system solution provider. Since then, we have evolved into a full-service technology company providing customized solutions for cloud telephone, voice over IP, managed IT services, video conferencing, cyber security & data backup, physical security, internet services, and more. We attribute much of our success to the ability to provide the best customer experience and technical expertise, thus becoming the singular solution provider for our customers.

General Job Description

The Director of Technical Services will be responsible for overseeing the Network Operations Team and the Security Operations Team. This role requires a strategic leader with extensive experience in managing Remote Monitoring and Management (RMM) tools, Incident Response (IR), Security Information and Event Management (SIEM) systems, and Managed Detection and Response (MDR) solutions. The ideal candidate will have excellent leadership skills, be able to work directly with clients, have a proven track record of driving operational excellence, enhancing service delivery, leveraging automation, managing integrations, and ensuring the highest levels of security and performance for our clients.

Duties & Responsibilities

• Lead and manage the Network Operations Team, ensuring optimal performance, automation, utilization, and integration of the RMM tool.
• Oversee the Security Operations Team, focusing on the effective implementation and management of SIEM and MDR solutions.
• Manage Incident Response situations, interfacing directly with clients.
• Managed the SOC Manager and NOC Manager.
• Develop and execute proactive service strategies to enhance client satisfaction and operational efficiency.
• Collaborate with cross-functional teams to align proactive service initiatives with overall business objectives.
• Monitor and analyze key performance indicators (KPIs) to drive continuous improvement in service delivery.
• Ensure compliance with industry standards and best practices for network and security operations.
• Provide leadership and mentorship to team members, fostering a culture of innovation and excellence.
• Stay updated with the latest trends and advancements in network and security technologies.
• Develop and oversee training plans for the NOC and SOC teams.
• Provide leadership, strategy and collaborate with cross-functional teams to ensure deliverables are aligned with agreement/client expectations.

Perform all other duties as deemed necessary.

Physical Demands

This position will require lifting, twisting, standing, bending, sitting or crouching at least 90% of the time. Frequent use of a phone and keyboard will be repetitive. The employee will be required to travel from time to time and must be willing to work various shifts to accommodate the needs of company events. The employee must be able to lift and carry items up to 20 pounds.

Work Environment

The nature of this position is a sedentary position, and the employee will work inside. Occasional work may be performed for minimal hours for assisting with outdoor company events.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced degree preferred.
• Minimum of 10 years of experience in IT operations, with at least 5 years in a leadership role.
• Extensive experience with RMM tools, SIEM systems, and MDR solutions.
• Strong understanding of network and security operations, including incident response and threat management.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to drive operational excellence and deliver high-quality services.
• Relevant certifications such as CISSP, CISM, or similar are highly desirable.
• The candidate will be required to attain one of the above certifications within one year of accepting this position.

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.