Job Details

As the Retail Services Experience Manager, youll oversee the day-to-day leadership duties related to Geek Squad services within your micro-market of local Best Buy stores. Youll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. Youll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. Youll also be responsible for driving employee development and performance management. What youll do. Manage the stores services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences. Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors across the micro-market. Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results. Coach and...Manager, Customer Experience, Experience, Electronics, Business Services