Job Details

Join to apply for the Bilingual Remote Customer Service Representative role at Quality Resource Management (QRM).

QRM is an inbound call center focused on customer service and benefits compliance, serving over 1,000 companies. The company has been recognized as a Great Place to Work twice. We are seeking a motivated, team-oriented individual to join our Operations team.

This full-time, remote position offers approximately 30-40 hours per week, with shifts in CST:

• Monday - Friday 8:30 AM - 4:30 PM
• Monday - Friday 11:30 AM - 7:30 PM

Please note that QRM only employs individuals in specific U.S. states listed on their website.

Responsibilities

• Deliver excellent customer service and technical support in English and Spanish.
• Support customers through the claims process with empathy and clear communication.
• Accurately document claim details in the designated system.
• Follow client-specific instructions to resolve issues.

Requirements

• Fluency in English and Spanish (reading, writing, speaking).
• Ability to interpret reports and communicate professionally.
• Knowledge of basic computer functions, including Microsoft Word and Excel.
• High School Diploma or GED required; 1-2 years of quality assurance experience preferred.

Physical and Network Requirements

• Prolonged sitting, listening, and working on a computer.
• Private internet connection; Ethernet recommended; no VPNs allowed.

Benefits

• Competitive pay, health benefits from first day, 401K after 6 months, PTO after 90 days.