Job Details

Digital Service Expert (Product Management)

The Colorado Digital Service is seeking an experienced Digital Service Expert with a focus on Product Management who will manage Colorado's core digital products, including colorado.gov, the myColorado mobile app, and associated analytics capabilities, bringing strong technical acumen and data-driven decision-making to these critical services. This role will strengthen Colorado's ability to deliver exceptional digital government services by providing technical product leadership for key resident-facing platforms.

As a technical product manager, you will drive product strategy through a combination of user research, data analytics, and technical innovation. Working at the intersection of software development, data science, and public service, you will lead the vision and roadmap for Colorado's digital front door - implementing robust analytics frameworks, conducting A/B testing, and using data to continuously improve how residents discover and access government services.

You will serve as a player-coach, bringing recent hands-on product management experience while mentoring others in modern practices. This includes leading cross-functional teams, directing the work of engineers and designers, and coaching agency partners in agile and user-centered methodologies. Your deep understanding of technical architectures, web application systems, and modern software development practices will help ensure Colorado builds sustainable, scalable digital services.

A key aspect of your role will be transforming how we measure and improve digital service delivery. You'll implement sophisticated analytics frameworks, establish experimentation practices, and create feedback loops that demonstrate impact. This includes managing data integrations, defining meaningful metrics, and translating technical insights into actionable improvements.

In this strategic role, you must balance user needs with technical constraints and business requirements while driving consensus across diverse stakeholders. You'll collaborate with civic technology partners to learn from and contribute to the broader government technology ecosystem, helping ensure Colorado remains at the forefront of digital government innovation.

This includes being flexible in your methods, willing to pivot strategies based on new information, and able to help others navigate through change while maintaining focus on improving customer outcomes.

Minimum Qualifications

At least 5 years of experience delivering product management, user experience design, software development, or related concepts in complex environments. Documented proficiency in working collaboratively with teams across the software development life cycle.