Job Details

Your job is more than a job. The Customer Experience Representative serves as the hospital's primary contact for all patient billing inquiries. Acts as a liaison between LCMC Health and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Fulfills the organization's mission of care and service by providing superior customer service to the patient community. Customer Experience Representative will also analyze posted transactions to determine why there is a credit balance and is responsible for accurate completion and resolution of potential credit balances for health plan payers and patients/guarantors. This position requires detailed analysis and critical thinking to determine what is necessary to correct an account. After review, if 1) a refund i...Customer Experience, Representative, Healthcare, Payment, Customer Service, Retail, Patient