Job Details

NOTE: This is a FULLY remote role, but the candidate must be within North America to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within North America.

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth. Check out more about our recent funding round of $365 million here.

About the role

As an Account Manager at Hostaway, you will own the post-sale commercial relationship with assigned customers, focusing on driving Net Revenue Retention (NRR) through add-on adoption, upsells, and renewals.

You will proactively engage with accounts to uncover opportunities, increase product adoption, and ensure long-term customer value.
This role demands high-volume outreach, disciplined pipeline management, and strong cross-functional collaboration with Customer Success, Product, Marketing, and Sales.

You will be the primary commercial contact for your accounts-building strong executive and operational relationships, understanding each customer's business objectives, and aligning Hostaway's solutions to those goals. Success will be measured by your ability to consistently hit or exceed ARR growth targets and maintain excellent account health.

Responsibilities

• Manage a portfolio of existing U.S. & Canadian customers to drive adoption, expansion, and retention.
• 80-100 targeted outbound calls/day to assigned accounts, prioritizing based on segmentation criteria.
• Lead structured add-on campaigns for Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.
• Follow up on marketing leads and self-service activations to convert into ARR.
• Collaborate with Customer Success Managers to ensure smooth onboarding and integration of add-ons.
• Maintain accurate Salesforce pipeline hygiene with clear next steps, close dates, and deal values.
• Overcome objections with value-based selling and competitive positioning.
• Ensure contracts and addenda for upsells are executed in compliance with company policies.

• 2+ years in SaaS account management, inside sales, or customer success with a revenue target.
• Proven track record of meeting/exceeding ARR or quota targets.
• Excellent verbal/written communication skills with strong objection handling.
• Strong organizational skills; able to manage multiple opportunities simultaneously.
• Salesforce (or equivalent CRM) proficiency.
• Comfort with high-volume outbound calling.
• Understanding of SaaS contracts and co-terming best practices is a plus

What we offer

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence-be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don't ask to work in our office (we don't have one).
• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company's success.
• Values-Driven Leadership: Our Core Values are not just words we've written to make us feel good. We leverage them daily when making strategic and tactical decisions.
• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.