Job Details

Overview

IQVIA is the global provider of commercial solutions for biopharma, medical device and diagnostic companies. This role supports patient access and program outcomes by providing payment assistance solutions such as co-pay cards or vouchers, and by fielding requests related to program activation, eligibility, and submission troubleshooting.

Role

Pharmacy Support Call Center Representative (100% remote, work from home) is primarily responsible for handling inquiries and providing initial support to patients, pharmacies and medical professionals using an Opus Health program. Responsibilities include card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means to the Support Center
• Quickly assess the users issue and provide first-level support for problem resolution
• Document information specific to the resolution and escalate unresolved issues to the appropriate area
• Recognize operational challenges and suggest recommendations to management as necessary
• Maintain availability to work 40 hours per week with shifts: 8:00 am - 5:00 pm EST; 9:00 am 6:00 pm EST; 10:00 am - 7:00 pm EST; or 11:00 am - 8:00 pm EST under moderate supervision

Qualifications

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus

Compensation & Employment Details

Pay range: $18.00 per hour. The potential base pay range may vary based on qualifications, location, and schedule. Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to health and welfare benefits. This role is contract with IQVIA managed by an external agency, with the possibility of conversion to a full-time employee.

Employer Information

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across 100+ countries, celebrating teamwork and inclusiveness. The company is committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

Learn more about IQVIA jobs: see the general career site information and EEO notices in the original job posting.

EEO Minorities/Females/Protected Veterans/Disabled