Job Details

Overview

Call Natals LLC is seeking a hands-on and experienced HVAC Service Manager to lead our high-performing residential service department. This full-time, on-site leadership role will oversee a team of skilled technicians, dispatchers, and support staff to ensure timely, efficient, and customer-focused service delivery. The ideal candidate brings both technical HVAC expertise and a passion for leadership, with the ability to drive operational efficiency, customer satisfaction, and departmental profitability.

Position Title: HVAC Service Manager

Company Name: Call Natals LLC

Salary Range: $85,000-$100,000 per year + Performance-Based Bonus

Industry: Residential HVAC / Mechanical

Location: New Orleans, LA

Key Responsibilities

• Leadership & Team Management
  • Recruit, train, and mentor service technicians and support staff.
  • Conduct performance reviews, ride-alongs, and training to enhance team performance.
  • Manage on-call rotations, technician schedules, and daily workflows.
  • Foster a positive, accountable, and customer-centric department culture.
• Operational Excellence
  • Monitor service operations for efficiency, quality, and safety.
  • Oversee dispatching and technician routing for optimal time and revenue utilization.
  • Enforce SOPs, code compliance, and manufacturer standards.
  • Track KPIs including first-time fix rates, conversion metrics, and customer satisfaction.
• Customer Service & Sales Support
  • Resolve customer escalations with professionalism and urgency.
  • Support field upselling and the promotion of service agreements.
  • Maintain strong customer relationships to foster loyalty and referrals.
• Financial & Strategic Management
  • Manage departmental budgets and ensure profitability.
  • Implement flat-rate pricing and job costing systems.
  • Report on key metrics and recommend strategic improvements.
  • Coordinate with sales and install teams for smooth service transitions.
• Training & Development
  • Lead ongoing technical and customer service training.
  • Stay updated on industry trends and best practices.
  • Provide expert support on advanced diagnostics and repairs.

Qualifications

Required:

• 5+ years of residential HVAC service experience, including 2+ years in leadership.
• Strong technical HVAC knowledge and troubleshooting skills.
• Excellent leadership, organizational, and communication abilities.
• Familiarity with ServiceTitan or similar software.
• Valid drivers license and EPA certification.

Preferred:

• Experience in a multi-trade home service company (HVAC, plumbing, electrical).
• Knowledge of flat-rate pricing, performance-based compensation, and service agreements.
• Industry certifications such as NATE or HVAC Excellence.

Benefits

• $85,000-$100,000 annual salary + performance bonus
• Company vehicle or allowance
• Fully paid health, dental, and vision insurance
• PTO for holidays, vacation, and sick leave
• Weekly pay cycle
• 401(k) retirement plan
• Paid technical training and certifications
• Team outings, contests, and rewards
• Uniforms, safety equipment, and tech package provided

Schedule

Monday-Friday, Full-Time

Location

On-site | Based in New Orleans, LA

Equal Employment Opportunity (EEO) Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Compliance
A background check will be completed as part of the onboarding process, in compliance with applicable laws.

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