Job Details

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job DescriptionJob DescriptionJob description
Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities
  
  

Job Summary
We are seeking a Customer Service Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer-savvy.
Responsibilities

• Handle inbound/outbound calls and emails
• Identify the customers' needs, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team goals
• Attend training to maintain up-to-date skills and knowledge
  
  

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Must be able to type accurately and efficiently
• Understanding of active listening techniques
• Highly organized with the ability to prioritize projects and manage time effectively
  
  

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.