Job Details

The Casino Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary at Hollywood Casino Gulf Coast and Boomtown Casino Biloxi:Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the guest loyalty reward program. Responsible for being highly knowledgeable of credit proc...Casino, Customer Service, Business Services, Business, Sales