Job Details

Position Summary:

The Director of Operations- Behavioral Health manages and maintains all operations functions of the department and provides oversight of the assigned staff.

Minimum Qualifications

Education

Completion of a four-year undergraduate degree, or a two-year professional diploma.

Experience

At least 5 years' experience managing/supervising a behavioral/medical clinic, or hospital business office.

Essential Duties/Responsibilities:

1. Oversees the day to day operations specific to prescribers.
2. Assists in developing policies and procedures for the BH program.
3. Follow up with insurances if needed.
4. Speak with pharmacy for clarification if needed.
5. Assists and promotes the integration of BH services into the primary care model.
6. Participates in the development of the program's budget.
7. Conducts assessments or critiques of staffing, develops staffing plans, and reports recommendations to the SVP of BH.
8. Participates in determining staff qualifications and competency of BH administrative staff and any persons providing services under a contract.
9. Assists in developing job descriptions with duties and responsibilities.
10. Assesses the need for adequate space, and IT support and resources to meet the identified needs for in-clinic and virtual services.
11. Assures that all departmental safety program components are adhered to.
12. Implement processes and practices across the department that promote a smooth workflow.
13. Assists in the implementation of strategic programs.
14. Conducts regular conferences with administrative staff to identify needs by collecting input, setting goals, and evaluating programmatic outcomes; communicates this information in a timely and effective way to the SVP of BH.
15. Ensures coordination of the LAI(Long Acting Injectables) initiative
16. Participates and/or leads audits.
17. Provides oversight of personnel, services, staff recruitment and competencies, management/ supervision and assists in identifying personnel issues.
18. Monitors staff productivity.
19. Assists in the development of plans with staff to operationalize strategic initiatives
20. Manages customer complaints/resolve any issues following policy; reports these complaints or their resolution to the SVP of the department.
21. Performs quality controls.
22. Develops and communicates staff schedule with all impacted staff.
23. Oversees provider schedules and implement changes. Adjusts and freezes schedules and templates as approved and needed. Creates future templates for schedules as approved.
24. Approves all time off requests and timecards for assigned prescribers in ADP.
25. Processes and completes PAs and PAFs for assigned positions.
26. Provides evaluations on all assigned staff.