Job Details

Job Opportunity At RCN Technologies

At RCN Technologies, we don't just keep businesses connectedwe power the future of 5G & LTE solutions with speed, innovation, and extreme ownership. As a fast-growing, Inc. 5000 company and a KnoxNews Top Workplace, we're known for big opportunities, rapid career growth, and a culture where high performers thrive.

We move fast, expect excellence, and win togetherbecause teamwork fuels innovation. At RCN, you'll find a place to grow, a team that's got your back, and a mission that matters.

If you're driven, resourceful, and ready to take ownership of real impact, let's build something greattogether. Join a winning team today and experience growth and success with us. All you need to do is apply now to learn more. Veterans are encouraged to apply. We are actively hiring for this position. You will be expected to work a standard schedule of 40 hours per week, with flexibility to work up to 60 hours per week based on a schedule. You'll primarily be working at our downtown Knoxville, Tennessee headquarters located at 200 Jennings Avenue, but we will consider remote candidates in the Pacific Time Zone. We are hiring for day, night, and weekend shifts.

Compensation

We are offering competitive compensation and a growth plan based on experience and skill and this will be discussed with you during the interview process.

Your Opportunities

You'll have many opportunities to develop and grow your career skills and applied experience. In addition to working on impactful projects and having a strong influence on their development and execution, you'll also spend time shadowing team members in other departments. You'll get face-to-face time with the company president and other executives while building relationships and your professional network with leaders throughout the company. You'll have the opportunity to observe meetings with various stakeholders. Your roles and responsibilities will provide skill development and you'll get periodic informal and formal reviews and feedback from your supervisor. You'll also have input on what you want to accomplish during your career.

How to Apply

Please apply through our careers portal at Make sure to include a resume, cover letter, and any work samples you feel are relevant to the position.

Roles and Responsibilities

Your seat will have the following roles and responsibilities, though there will be new needs and activities that develop during your time here that you'll be involved with as well:

• Cellular Network Device & Data Proactive Monitoring & Maintenance
• Cellular Network Device & Data Troubleshooting & Support
• Cellular Network Device Provisioning & Programming
• Cellular Network Device & Data Tech Support & Projects
• Cellular Network Device & Data Systems Maintenance & Lab Testing
• Internal Training, Development, & Maintenance

It is important that all team members embody RCN's Core Values: Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow. You may perform other duties outside of job description when needed.

What We're Looking For

RCN Technologies' ideal candidate for this position is someone with a desire to learn and a passion for technology. Someone who is very organized and enjoys getting the details right. This position is for someone who wants a new experience and a new challenge each and every day.

• You're eager to work on a great team. You're inspired to help people and businesses connect wherever they are. You want to impact the world positively. You know that good technology can help the company have a positive impact. You're committed to our ethos of #ExpectMore.
• Must be well spoken, outgoing, organized, detailed-oriented, dependable, and flexible.
• Possess the personality and professionalism to engage with customers and partners successfully.
• Positive attitude and desire to work in a rapid-growth professional environment.
• Technical aptitude: Either you are in love with technology or you have a desire to learn how technology impacts business and have the aptitude to understand its impact. The more technical experience the better, though it is not a requirement.
• Communication: Phenomenal phone skills with the ability to convey enthusiasm and energy. You will need to be able convey situations and issues both on-site and over the phone.
• Collaboration/Teamwork: Ability to work effectively with others on a common task; taking actions which respect the needs and contributions of others; contributing to and accepting the consensus; negotiating a win-win solution to achieve the objectives of the team.
• Adaptability: Ability to adjust to business needs; positively drive change.
• Self-Starter/Initiative: Goes beyond expectation; creates opportunities to implement business efficiencies and minimizes problems by anticipating or preparing in advance; seeks out or accepts additional responsibilities. Self-motivated and achievement oriented.
• Problem Solving/Critical Thinking Skills: Ability to suspend judgment and validate the situation; must be able to consider multiple perspectives and re-evaluate the situation as new information becomes available. Will need to evaluate situations and make decisions on the spot in some circumstances. Ability to research all angles of an issue to provide the customer with a viable and workable solution.
• Attention to Detail: Demonstrates thoroughness in accomplishing tasks; checks work or data to ensure accuracy and completion in maintaining company records.

Education & Experience

• 1+ years cellular network device management experience preferred (bonus points for cloud management programming and coding experience)
• Proven track record as a strong, effective communicator
• Knowledge of Wireless Technology, Networking, and Telecommunications preferred
• Certifications and/or training preferred for: Cradlepoint, Cisco, Digi, Inseego, Peplink, Juniper, Fortinet, Velocloud, Palo Alto, Citrix
• Associates or Bachelors degree preferred in Business, Computer Science, Engineering, Information Technology, Management Information Systems, or relevant field
• Familiar with Microsoft Office Suite and able to work in Ticketing software and Project Management software

Required Skills

• Ability to comprehend technical concepts and be independently resourceful
• Organized and proficient in phone-based triage and support
• Assess highly variable situations and find solutions
• Maintain a professional appearance and demeanor
• Must be a life-long learner
• Excellent time management and organizational skills
• Excellent written and verbal communication skills
• Excellent analytical and problem-solving skills
• Ability to work well in teams
• Strong work ethic and attention to detail

Your Employment Perks

The rare opportunity to change and disrupt an industry by helping us show our partners and customers why they can Expect More from a technology provider!

• Health insurance (50+% employer paid)
• Vision insurance (100% employer paid)
• Dental insurance (50% employer paid)
• Unlimited Paid Time Off after your first year of employment
• Flex Days (Work from Anywhere)
• 30 days Paid Parental Leave
• Discounted corporate membership at East Tennessee area YMCA locations
• Company-provided workstation
• A friendly and casual work environment with a relaxed, smart-casual dress code
• Monday through Friday business hours Work-Life Integration!
• Company-sponsored lunches and monthly team-building activities (Headquarters)
• Free coffee bar and snacks (Headquarters)
• Brand new, purpose-built 21st-century office in a 20th-century historic building in downtown Knoxville
• Exposure to emerging technology and products
• Hands-on, in-person, and self-guided continuing education opportunities to employees seeking to grow and learn
• Access to award-winning online courses to enhance abilities and develop new skills to apply to a successful career in creative, management, and digital disciplines

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