Job Details

Must be available on Saturdays. Closed on Sundays.Works to personally implement the Winning Hearts Every Day Restaurant Customer Care Strategy, which includes:Ensuring Operational Excellence in the following areas by* Following Chick-fil-A standards, recipes, and systems* Adhering to food safety standards and organizational safety standards for a specific area and position* Seeking excellence in food quality* Working toward a standard of excellence in order accuracy and a sense of urgency for a specific area and position* Holding oneself accountable for thinking Customer First* Going above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customer* Seeking excellence in customer experienceDemonstrating and teaching 2nd Mile Service by:* Seeks to understand how their role in the Heart of House affects 2nd Mile Service in the Front of House* Making it Personal by showing each other kindness, optimism, and teamwork* Being Proactive by actively taking care of and being a good steward of equipment, resources, and people in the Heart of House and by intentionally setting the next shift up for success* Being Generous by going above and beyond to make sure Customers enjoy their foodUpholding a standard of Attentive & Friendly Team Members by:* Paying attention to details and considering Customer impacts and impressions* Delivering Core 4 in each customer interaction* Recovering quickly when a customer has had an unsatisfactory experienceEmbrace leading and caring for oneself, each other, and the Restaurant by:* Demonstrating and upholding Chick-fil-A Covington Highway 21 Values:* Teamwork: Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment.* Optimism: Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others.* Kindness: Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions.* Stewardship: Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us.* Growth: Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development.This role requires team members to have the following skills;* Have self-awareness in how our actions can affect customer and teammates* Choose a positive attitude in all expected and unexpected situations* Assume that others have good intentions and not place blame* Learn to understand and regulate your own emotions to relieve stressSpecifically, team members should* Follow handbook policies* Follow Chick-fil-A recipes and procedures and strive for quality and accuracy of work* Engage with customers and team using Winning Hearts Every Day strategy expectations* Reliably attend shift on time and is prepared to serve* Take care of Cash, Equipment, Products and Premise* Be friendly, considerate and genuine toward guests and teammates* Put in the effort to get to know your teammates* Creates genuine interactions by utilizing CORE 4, HEARD Model, and Language of Hospitality* Be aware of organization's goals and how you contribute to those* Proactively communicate with other team members in daily operations* Utilize and actively checks communication channels* Proactively communicate issues to leadership team as they arise* Look for ways to continuously grow in their ability to be a team player, support the Restaurant brand and values, and work to increase their contribution to the Restaurant* Learn from mistakes and encourage others to as well* Ask for feedback and guidance from Leaders to build skills* Pursue personal excellence* Be open minded to changes made by the leadership team* Be flexible with roles and tasksStarting pay is $14.50+/hour for Full-time.Benefits for Full-Time Team Members include;* One free employee meal each shift* Pay $300 towards Monthly Health Insurance Premium (after six months)* Provide access to 401K (after one year)* Paid time off (PTO) of 40 hours after 1 yearMost Chick-fil-A Restaurants are operated by independent franchised business ownerswho make all their own employment decisions and are responsible for their owncontent and policies.Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.