Job Details

Benefits:

Competitive salary

Paid time off

Training & development

Job description

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer-savvy.

Responsibilities

Handle inbound/outbound calls and emails

Identify the customers' needs, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team goals

Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Must be able to type accurately and efficiently

Understanding of active listening techniques

Highly organized with the ability to prioritize projects and manage time effectively