Job Details

Breakfast Attendant

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location: Mercantile Hotel New Orleans

Breakfast Attendants are responsible for assembling and disassembling breakfast buffets and ensuring that the buffet always remains well-stocked for a great breakfast. In full-service establishments, Breakfast Attendants receive requests from customers and communicate them to the kitchen staff, and clear tables.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
• Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule.
• Provide quality service to all guests by responding to their requests promptly, and efficiently.
• Prepare, set up, stock, take down, clean, and provide quality breakfast products, adhering to all recipe and presentation standards.
• Responsible for creating an impressive breakfast experience for all guests.
• Clearing cutlery and crockery from customers' tables, wiping dining tables, cleaning and replenishing tabletop condiments throughout the shift.
• Provide information and assistance to hotel guests regarding local and property amenities.
• Assist guest efficiently and courteously in all hospitality related functions, while ensuring that all breakfast service is being maintained and served according to brand standards.
• Inventory breakfast items regularly; order or purchase items as necessary or provide an order for the manager.
• Assist in maintaining cleanliness of public areas.
• Show initiative in job performance by anticipating the needs of guests and team members.
• Follow all company's policies, procedures, and meet standards.
• Must maintain a clean and safe work environment and report any safety issues to management immediately.
• Perform any other duties as assigned by management.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Must be able to multi-task and be detail oriented.
• Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.