Job Details

Elevator (in-home) Field Installation & Service Specialist (On-site or Remote)

Join a Team That Lifts Lives Become a Homelift Technical Installer at Harmar Mobility.

About The Role

As a key member of our technical support and training team, youll provide in-person and virtual training, conduct on-site dealer visits, and deliver top-tier troubleshooting and support. This is a dynamic role involving regular travel, hands-on instruction, and plenty of interaction with our valued partners.

Primary Responsibilities

• Conduct training sessions (in-person in Sarasota, FL, virtually, or on-site at dealer locations)
• Deliver phone and email support for installation, service, and product questions
• Lead facility and field training for homelifts and elevator products
• Create sales orders and process return material authorizations for repair parts
• Assist in the development and review of technical documents and training materials
• Support technical support and training teams with special projects as needed

Key Accountabilities

• Able to explain complex concepts in a simple manner
• Strong interpersonal skills written and verbal
• Able to speak confidently in front of small groups
• Knowledge of current training techniques and tools including webinars, video, and interactive learning
• Knowledge of computer applications, including the Internet, Google platform, and Microsoft Office applications
• Complete understanding of homelift, vertical platform lift, or elevator technology
• Understanding of electrical and mechanical systems
• Understanding of the homelift market, preferably shaftless, and end-customer issues
• Ability to read and understand schematics
• Ability to organize travel, and be able to travel for at least two weeks at a time
• Ability to prioritize and manage multiple customer issues
• Must possess a valid driver's license and be willing to travel with varied notice
• Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues.
• Attend, support, and lead facility or field training sessions for elevators.
• Support the training and technical support teams.
• Create sales orders and return material authorizations on repair parts.
• Provide information about products, services and application information.
• Develop or review technical documents as needed.

Requirements

12 years in a customer-facing role, ideally with technical products
Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience

Skills & Qualifications

• Ability to explain technical concepts clearly and simply
• Confident and comfortable speaking to small groups
• Strong written and verbal communication skills
• Proficiency with digital tools: webinars, video, interactive learning
• Familiarity with the Google platform and Microsoft Office Suite
• Strong understanding of homelifts, vertical platform lifts, or elevator systems
• Working knowledge of electrical and mechanical systems
• Ability to read and interpret schematics
• Well-organized, able to manage travel and prioritize multiple issues
• Valid drivers license and willingness to travel as needed
• Provide outstanding customer support, communicate with dealers via the phone, email, and face to face interpreting their concerns whether it is installation, or service, or training issues.

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as Protected Classes). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.