Job Details

divh2Energizing Your Tomorrow/h2pAt Cleco, were not just powering liveswere powering a cleaner, smarter future for Louisiana. With bold investments in innovative energy solutions, were transforming how we power our communities: smarter, cleaner, and more sustainable. This is a long-term commitment to our people and our communities because our futureand the future of generations to comedepends on it. If youre ready to make an impact where it matters most, join us at Cleco/ppstrongThe Energy Efficiency Representative/strong serves as the primary advisor and support contact for Cleco customers participating in energy efficiency programs. This role is responsible for guiding customers through program options, eligibility, and enrollment via phone and email. The representative also processes rebates, assists with reviewing project submissions, and collaborates closely with the energy efficiency team to ensure programs are effectively coordinated to meet customer needs. A strong emphasis is placed on teamwork, adaptability, and a willingness to learn. Representatives also attend promotional events and training sessions as needed to stay informed and engaged./ph3Key Responsibilities/h3ulliServe as the main point of contact for customers seeking information about Clecos energy efficiency programs/liliWork as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed/liliReview project application forms and submittals by customers, contractors, engineers/consultants, and other program participants in order to ascertain compliance with program policies and procedures/liliProvide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programs/liliInterface/interact by phone, chat and email with customers and contractors participating in utility sponsored programs with professionalism and clarity/liliProcess paperwork for program incentive payments per established policies and procedures./liliCoordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate/liliProcess and protect confidential and proprietary information/li/ulh3Qualifications/h3pstrongRequired Education, Skills Experience/strong/pulliBachelors degree preferred/lili1+ years of related experience/liliExperience working with CRM preferred/liliProficiency in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)/liliKnowledge and/or experience with energy efficiency program offerings/liliCustomer service, problem-solving and project management skills/liliWillingness and ability to learn new technologies on the job/liliProficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner/li/ulh3Key Competencies/h3pstrongBEHAVIORAL/strong/pulliBuilding Partnerships/liliLeading Teams/liliBusiness Acumen/liliCommunication/liliCourage/liliBuilding Self-Insight/liliDriving for Results/liliEnergizing the Organization/liliDriving Execution/liliBuilding Trusting Relationships/liliDriving Innovation/liliPlanning and Organizing/liliSafety/liliEstablishing Strategic Direction/li/ulpstrongTECHNICAL/strong/pulliAnalytical skills/liliCompliance/li/ulpMay perform other duties as assigned./ppSalary dependent on experience, skills, education, and training./p/div