Job Details

Customer Service Representative

Department: Singnala

Employment Type: Full Time

Location: New Orleans, LA

Compensation: $17.50 - $26.00 / hour

Description

Customer Service Representative Job Description
Location: New Orleans, LA
Overview:

We are seeking a dedicated and passionate Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, ensuring they receive exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and providing information about our products or services.

Key Responsibilities

• Provide outstanding customer service through various channels such as phone, email, and chat.
• Assist customers with inquiries related to products, services, and order status.
• Resolve customer complaints efficiently and effectively, ensuring a positive outcome.
• Document customer interactions and feedback in our CRM system accurately.
• Collaborate with team members to address complex customer issues and provide solutions.
• Identify opportunities to enhance customer satisfaction and promote loyalty.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in customer service or related field is a plus.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle challenging situations with empathy and professionalism.
• Familiarity with customer relationship management (CRM) software.

• Competitive salary: $17.50 - $26.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.