Job Details

At Cleco, we're not just powering lives—we're powering a cleaner, smarter future for Louisiana. With bold investments in innovative energy solutions, we're transforming how we power our communities: smarter, cleaner, and more sustainable. This is a long-term commitment to our people and our communities because our future—and the future of generations to come—depends on it. If you're ready to make an impact where it matters most, join us at Cleco— where we're Energizing Your Tomorrow.

The Energy Efficiency Representative serves as the primary advisor and support contact for Cleco customers participating in energy efficiency programs. This role is responsible for guiding customers through program options, eligibility, and enrollment via phone and email. The representative also processes rebates, assists with reviewing project submissions, and collaborates closely with the energy efficiency team to ensure programs are effectively coordinated to meet customer needs. A strong emphasis is placed on teamwork, adaptability, and a willingness to learn. Representatives also attend promotional events and training sessions as needed to stay informed and engaged.

Key Responsibilities

• Serve as the main point of contact for customers seeking information about Cleco's energy efficiency programs

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed

• Review project application forms and submittals by customers, contractors, engineers/consultants, and other program participants in order to ascertain compliance with program policies and procedures

• Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programs

• Interface/interact by phone, chat and email with customers and contractors participating in utility sponsored programs with professionalism and clarity

• Process paperwork for program incentive payments per established policies and procedures.

• Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate

• Process and protect confidential and proprietary information

Qualifications

Required Education, Skills & Experience

• Bachelors degree preferred

• 1+ years of related experience

• Experience working with CRM preferred

• Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)

• Knowledge and/or experience with energy efficiency program offerings

• Customer service, problem-solving and project management skills

• Willingness and ability to learn new technologies on the job

• Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner

Key Competencies

BEHAVIORAL

• Building Partnerships

• Leading Teams

• Business Acumen

• Communication

• Courage

• Building Self-Insight

• Driving for Results

• Energizing the Organization

• Driving Execution

• Building Trusting Relationships

• Driving Innovation

• Planning and Organizing

• Safety

• Establishing Strategic Direction

TECHNICAL

• Analytical skills

• Compliance

May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.