Job Details

District Station Manager - New Orleans

Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

The District Manager of Stations is responsible for the management and oversight of station operations to include all aspects of station management such as, employees, passenger service delivery, staffing, budgeting and financial accounting, safety, managing relationships with local, state, federal, commuter agencies and host railroads and all station facilities. This position is responsible for manage staffing, payroll, and support services to optimize passenger services and achieve financial and service delivery objectives. Uphold company values, prioritize customer service excellence, and meet performance targets aligned with Strategic Plan goals, including safety, customer focus, and organizational excellence.

Essential Functions

• Provide leadership and guidance to station employees and/or station management for daily performance and compliance with Amtrak policies.
• Manage station operations to ensure safety, customer service, and on-time performance in compliance with regulations.
• Oversee scheduling and training of station employees to meet service levels and compliance requirements.
• Handle service disruptions and recovery efforts, ensuring passenger satisfaction and minimizing inconvenience.
• Coordinate with internal departments and external stakeholders to resolve service issues and improve station operations.
• Other duties as assigned

Minimum Qualifications

• High School Diploma/GED required or equivalent combination of training, education and relevant experience may be considered in lieu of a degree
• 6 years of relevant work experience
• Significant experience with station operations, building maintenance, service delivery and passenger handling
• Significant experience leading and managing others with different levels of expertise, exhibiting innovative leadership and management skills.
• Demonstrated ability to manage and implement a departmental operating budget

Preferred Qualifications

• Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
• Plus 8 years of relevant work experience.
• Must possess a working knowledge of applicable federal, state and local regulations and applicable Amtrak labor agreements pertaining to station employees and operations.

Knowledge, Skills, and Abilities

• Demonstrated knowledge and application of safety programs, ensuring adherence to safety protocols.
• Proven leadership skills and satisfactory work experience, with a track record of effective leadership.
• Strong organizational skills to efficiently manage tasks and responsibilities.
• Ability to monitor and evaluate employee performance to maintain productivity and quality standards.
• Proficient in creating reports to analyze and illustrate job performance metrics.
• Previous experience in effectively managing relationships with various unions and labor organizations.

Environmental Conditions/Physical Demands