Job Details

divh2Top Healthcare Provider Network/h2pThe 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties./ppThis position is primarily remote, candidates must reside in the Tri-State area. There may be occasional requirements to visit the office for training, meetings, and other business needs. Opportunity to grow as part of a Revenue Cycle Career Ladder!/ppJob Summary: The Customer Service Specialist II is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist II must exhibit professional and courteous behavior at all times during patient and/or client interaction./ppJob Responsibilities:/pulliExpeditiously handle large volume of calls./liliAttempts to collect full payment from patient or guarantor./liliEstablishes payment arrangements per guidelines. Documents terms in billing system./liliApplies of payments collected over the phone to each date of service./liliHandles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management./liliObtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate./liliPerforms other job duties as required and assigned./li/ulpJob Qualifications:/pulliHigh school graduate or GED certificate is required./liliA minimum of 1 years experience in a physician billing or third party payer environment./liliMust demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations./liliCandidate must demonstrate the ability to understand and navigate the payer adjudication process./liliPatient financial and practice management system experience in Epic and or other of electronic billing systems is preferred./liliKnowledge of medical terminology is preferred./liliPrevious call center/claims experience in an academic healthcare setting is preferred./liliPatient financial and practice management system experience in Epic and or other of electronic billing systems is preferred./liliKnowledge of medical terminology is preferred./liliPrevious call center/claims experience is preferred./liliPrevious experience in an academic healthcare setting is preferred./li/ulpHourly Rate Ranges: $23.69 - $32.00 Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education./pp61st Street Service Corporation At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle. We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws./p/div