Job Details

Immediate need for a talented Program Manager II. This is a 06 months contract opportunity with long-term potential and is located in Plano TX or Atlanta GA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-91792

Pay Range: $44 - $49/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Candidate should be comfortable using documentation and project tracking tools.
• Own 1-3 processes end-to-end for efficiency and quality.
• Document and update SOPs, job aids, and best practices.
• Audit and evaluate process performance; identify improvement opportunities.
• Partner closely with fraud, compliance, and financial review teams to optimize workflows.
• Participate in pods/squads focusing on specific improvement initiatives.
• Support new product launches from a process readiness perspective.
• Regularly interact with product, operations, and policy teams to ensure alignment.
• Manage shifting tasks - may need to "flex" between multiple initiatives or step into hands-on work when needed.
• Work Environment & Expectations:
• Hybrid (3 days/week in-office, days flexible).
• Fast-paced with overlapping initiatives.
• Expect to juggle multiple meetings and priorities (e.g., 4 hours of meetings/day).
• Role is not about working cases directly, but partnering with those who do.
• Focus on process efficiency, tracking, and communication rather than case closure metrics.

Key Requirements and Technology Experience:

• Key skills; "Project/Program Management" , "Fraud/Compliance/Financial Risk" , "Regulatory Compliance" , "Change Management"
• Process Improvement & Optimization: Ability to assess existing workflows and suggest efficiency improvements.
• Project Management:
• Should be able to manage multiple initiatives.
• Hands-on contributor ("one of the cats") - not just delegating, but executing.
• Analytical Thinking: Able to question "why" and suggest process changes.
• Cross-functional Collaboration: Experience working with various business units (Operations, Compliance, Product, etc.).
• Communication & Stakeholder Management: Thoughtful and professional in communicating change to teams going through transformation.
• Experience in Fraud, Compliance, or Financial Risk domains.
• Strong documentation and auditing experience (SOPs, job aids, process flows).
• Familiarity with Operational Excellence or Lean principles.
• Experience with process ownership
• Empathy and diplomacy when influencing process changes.
• Comfortable with ambiguity and frequent shifting priorities.
• Collaborative and adaptable; strong people skills.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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