Job Details

Duration- 6 Months Contract

Description:
Fluency in one of the below languages is Must (Read/Write)

• Thai
• Spanish
• Japanese
• Korean
• Mandarin
• German
• French
• Vietnamese

Preferred 1-2 years' experience in Risk Ops Workstreams and/or Fraud Detection.

Job Duties:

• Resolves seller issues through multiple channels and systems to support Client.com and the eCommerce side of the business.
• Must be fluent in computer skills and know how to navigate systems efficiently.
• Will need to work escalated cases by providing subject matter expertise; advising sellers on actions needed to be taken; researching issues and seller history to provide appropriate resolution; managing the inflow of volumes for ensuring investigation of issues and resolution options; recognizing fraud trends, issues and contact types; communicating or escalating issues to contact center management, training and quality team, or appropriate teams.
• Identifies and communicates trends from screening by collecting the required data; ensuring accuracy of data; analyzing data and comparing with the current and best practices for the Risk Ops Screening Team.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, and other business partners; analyzing and applying information from multiple sources and systems; monitoring progress and results; identifying and addressing personal improvement opportunities.
• Must be open to coaching and constructive feedback on business practices and manager evaluations.
• Demonstrates, promotes, and supports vetting with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing feedback and support to ensure timelines and work quality are achieved.

Top 3 Skills Needed or Required

• Ensuring accuracy of data and decision making.
• Analyzing and applying information from multiple sources and systems.
• Adherence to documented screening workflow and requirements.

What are the day-to-day responsibilities?

• Reviews of new seller applications from Turkey and other Countries of Incorporation.
• Approving or declining applications based on requirements for Marketplace Inbound and Outbound sellers.
• Reviewing and decisioning appealed seller applications.
• Collaborating and sharing feedback with team and leadership.

What is the makeup of the team?

• 1 Manager
• 3 Team Managers
• 5 Team Leaders
• 20 Associates under each Team Manager

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.