Job Details

Overview

About Us

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since our first clinic opened in 2001, we've built a reputation for excellent outcomes, exceptional patient satisfaction, and a workplace where therapists love to work.

Our mission is simple:

• Provide the best outpatient physical, and occupational therapy.
• Make therapy enjoyable for patients.
• Deliver measurable improvements in health and quality of life.

We believe that great therapy starts with great people - and we're committed to giving our team the tools, time, and support they need to succeed.

Why You'll Love Working Here

Professional Growth

• $1,500 per year for continuing education or student loan repayment - your choice.
• 40 hours of paid CEU time in addition to PTO.
• A strong Equity & Engagement commitment - every team member's voice matters.

Competitive Pay & Benefits

• LOW COST medical plan option, plus dental & vision coverage.
• 401(k) match, profit sharing, and generous PTO.
• Competitive salary with monthly bonus opportunities.

Responsibilities

What You'll Do

• Act as contact between patients and/or attorneys and the clinics.
• Handle customer intakes, explain available options, and process requests.
• Schedule and confirm appointments.
• Perform a variety of administrative and support duties.
• Review and verify accuracy of supporting documentation as necessary.
• Communicate with patients, attorneys, and doctors in a timely manner.
• Maintaining files in an appropriate manner to assure accessibility.
• Respond to requests in a timely fashion.
• Troubleshoot to resolve any concerns.
• Communicate with the legal team any follow-up on outstanding issues.
• Observe confidentiality with clients and clinics.
• Any other duties as assigned
• Must be committed to Team's initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce

Qualifications

• High school graduate or equivalent
• Experience in health care or personal injury is an advantag
• Experience in MS Word and Excel
• Strong attention to detail required
• Excellent demonstrated customer service required
• Must reside in one of the five states where we are located: Michigan, Indiana Illinois, Wisconsin, Georgia