Job Details

Account management responsibilities include developing strong relationships with customers, answering client queries, and identifying new business and organic growth opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Marketing, Business Development, Product, Operations, Accounting, etc.) to improve the entire client experience's financial performance.

Real Estate AEs will be part of a collaborative, high-performance account management team that works with top-producing real estate brokers, agents, and associated businesses to promote our home warranty as an integral piece of the residential real estate transaction.

You are a good fit for this role if:

You have a strong work ethic and a passion for success. You have real estate industry experience, and you are looking for a rewarding and challenging account management position. The Real Estate AE must be an excellent communicator - one that is comfortable, confident, and convincing. You can quickly earn your client's trust as you understand their business goals and seek to create lasting win-win relationships.

Summary of Responsibilities:

• Manage key accounts portfolio.
• Achieve assigned strategic account objectives. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Build and maintain strong, long-lasting client relationships.
• Communicate with major clients on a regular basis and respond to specific queries.
• Suggest solutions and innovative ideas that meet client needs.
• Problem solves open and ongoing internal or external issues for assigned clients and is the main point of escalations.
• Act as the liaison between key customers and internal teams
• Responsible for new client rollout within the organization and coordinate campaign announcements.
• Conduct periodic profitability reviews of assigned clients and identify any corrective action steps.
• Assist in training and coaching new clients as it relates to Cinch products, services, and systems.
• Monitor sales performance metrics
• Responsible for reviewing with the marketing team the effectiveness of campaigns and identifying areas of opportunities to grow the client's overall profitability.
• Effectively communicate the value of a home warranty to real estate professionals and promote the benefits of home warranty programs.
• Assist clients with questions and inquiries regarding customer coverage.
• Problem solves any issues and assists with claim processes as needed.
• Conduct business during normal business hours and some evenings/weekends - overnight travel may be needed on occasion to service accounts throughout the region.

Qualifications:

• 3+ years of account management and/or marketing experience, preferably in real estate, insurance, mortgage, title, or home warranty, however, candidates from companies with robust sales training programs will be considered.
• Demonstrated success in a consultative selling and/or account management environment.
• Excellent verbal and written communication skills with equally good listening and opportunity qualification skills
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent negotiation and presentation abilities.
• Experience working on virtual field sales account teams.
• Ability to travel within assigned sales region.
• Competence in handling difficult customer issues and skillful with conflict resolution.
• Strong organizational and time management skills

Education:

• Bachelor's degree or equivalent experience

Equal Opportunity Employer
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