Job Details

In Room Dining Server

The In Room Dining Server position serves meals to our guests in their hotel room. To perform the In Room Dining Server position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Carry silverware, linen and food on tray or use serving cart to transport order to room
• Set up table and serve food from cart
• Answer questions regarding In Room Dining and respond to requests for additional food or drink service
• Collect or stack dirty dishes on tray, table or serving cart and remove from room or retrieve from hall outside of room
• Take In Room Dining orders over telephone when necessary and relay orders to kitchen
• Other duties may be assigned

Competencies:

• Customer Service
• Technical Skills
• Problem Solving
• Project Management
• Interpersonal
• Oral Communication
• Team Work
• Written Communication
• Change Management
• Leadership
• Diversity
• Ethics
• Organizational Support
• Strategic Thinking
• Adaptability
• Attendance and Punctuality
• Dependability
• Initiative
• Innovation
• Judgment
• Motivation
• Planning and Organizing
• Professionalism
• Quality
• Quantity
• Safety and Security

Qualifications:

• Language Ability: Effectively interact and communicate in English with people from diverse backgrounds. Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel.
• Math Ability: Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals. Compute rate, ratio and percent. Draw and interpret bar graphs.
• Reasoning Ability: Apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations.
• Certificates and Licenses: Must be of legal age according to State regulations to serve alcohol. Possess a valid Louisiana Responsible Vendor's Permit or Available and willing to attend a Responsible Vendor's class and pass the test with a score of 90% or better.
• Work Environment: The noise level in the work environment is usually moderate. The position is located indoors where the temperature settings are controlled.
• Physical Demands: Occasionally lift and/or move up to 25 pounds. Frequently stand; walk; use hands to fingers, handle, or feel and talk or hear. Occasionally required to reach with hands and arms and stoop, kneel, crouch or crawl.
• Position Status and Availability: Available to work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays.
• Education and Experience: A valid high school diploma or general education degree (GED). One (1) year experience serving food in an upscale hotel. Prior In Room Dining Server experience is highly preferred.