Job Details

About the Role

As a Customer Service Representative (CSR), you'll provide courteous, empathetic, and professional support to health plan members. You'll assist with transportation services and supplemental healthcare benefits, ensuring a positive experience for every caller.

Key Responsibilities

• Handle inbound calls from health plan members regarding transportation services
• Provide accurate information and resolve inquiries with empathy and professionalism
• Meet performance metrics (AHT, QA, CSAT, etc.)
• Follow HIPAA and compliance protocols
• Escalate issues as needed to leadership
• Complete training and compliance courses with required scores

• 6+ months of inbound call center or healthcare-related experience
• Fully bilingual (English/Spanish)
• Excellent communication and data entry skills
• Comfortable working in a fast-paced, high-volume environment
• Must be able to sit and wear a headset for 8+ hours
• Must have a quiet, distraction-free workspace
• Must be authorized to work in the U.S.
• Must pass a background check and drug screening
• Must be on camera during training and meetings

• Intel i5 (8th Gen+) or AMD Ryzen 5+
• 8GB RAM minimum (16GB recommended)
• SSD with 256GB+ free space
• Headset with mic, webcam, keyboard & mouse

• Download: 80-100 Mbps | Upload: 12-20 Mbps
• Wired Ethernet preferred; strong Wi-Fi acceptable

• Windows 10/11 only (Apple devices not supported)
• Google Chrome (preferred), Edge, or Firefox

• Problem-solving, adaptability, professionalism
• Strong written and verbal communication
• Teamwork and customer service excellence
• Motivation and accountability