Job Details

Hybrid-Customer Service Specialist

Job Description

Company Overview:

Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360° by FOH®. Delivering more than products,our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as "Best Workplaces in Manufacturing and Production". We are proudly certified as WBENC (Women's Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

DEI Workplace™ Certified 2024 & 2023 | Most Family Friendly Employers™ 2024 | Best Workplaces in Manufacturing & Production™ 2023 | Best Dog-Friendly Company 2021 | Great Place to Work® Certified 2018-2020| Best Workplaces in Manufacturing & Production™ 2020

FOH® is Diversity, Equity, Inclusion Workplace Certification™ Certified - LGBTQ+, Family, and Women Friendly | Diversity for Social Impact

Additional Information:

• This is a permanent, full-time hourly + benefits role
• Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138
• This role participates in our hybrid schedule: Hybrid Schedule: Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office.

Position Summary:

The Sales & Customer Service Specialist is part of the Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners, and other supporting departments through exceptional, solution-oriented service. The Specialist supports our vision by assisting with inquiries and overseeing various administrative tasks within assigned accounts.

This Associate role is a foundational position in which the skills and desired characteristics for professional growth within FOH® are developed.

MAJOR DUTIES INCLUDE:

Demonstrates high energy and ownership towards supporting the Field Sales Managers, Sales Reps and their corresponding accounts

Oversees the internal accounts administration of variety of accounts

Resolves any issues in a timely manner as it relates to assigned accounts including returns, damages, purchase order discrepancies, etc.

Reviews, revises, and approves sales orders in SAP Business One once discrepancies are resolved.

Filters phone calls from the general queue, providing excellent customer service and information (e.g. inventory levels, pricing, product information, representation information, etc.)

Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end

Completes open order monthly reporting on SAP Business One

Responds to all communications and inquiries within 2-4 hours

Works in tandem with other team members to ensure business partner efficiencies and results

Performs other duties as assigned

Promotes our FOH® Culture in all interactions

Education, Experience & Computer Skills:

EXPERIENCE

Minimum 2+ years' experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality.

SKILLS NEEDED FOR SUCCESS:

Follows directions and works under pressure to meet deadlines

Stress and time management skills

Analytical, creative, practical problem-solving skills

Customer service and interpersonal skills

Communicate with clarity verbally

Work collaboratively and as part of a diverse team

Small project management skills and strong attention to detail

DESIRED CHARACTERISTICS AND QUALIFICATIONS:

Organized, action and detail-oriented

Demonstrates sound work ethic

Possesses cultural awareness and sensitivity

Ability to re-arrange tasks as priorities change

Highly enthusiastic, positive-minded, and composure in challenging situations

Thrives in a goal-driven environment

COMPUTER SKILLS:

Proficient in all Microsoft Applications, Outlook, and Excel

Familiar with ERP systems, SAP Business One preferred

BENEFITS & PAY:

FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families.

The salary/hourly range for this role reflects numerous factors considered in hiring decisions, including, but not limited to, work experience, territory, and geographical location. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base compensation, FOH® proudly offers bonus incentives, health benefits, retirement savings plans, time off programs, and perks. (Onsite gym and workout classes, pet-friendly office, daily Cuban coffee, flexible schedule options, volunteer time off, fresh fruits and snacks, and our collaborative culture)

Passionate about what we do and how we do it, we value diverse perspectives and actively recruit team members from all backgrounds. "Be yourself! We like it that way".

Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.

Our websites are the perfect place to learn more about FOH®

www.fohworldwide.com | www.frontofthehouse.com | www.roomthreesixty.com