Job Details

The Customer Care Specialist is essential in supporting the Store Manager and Assistant Managers to boost sales, enhance customer satisfaction, maintain store aesthetics, and streamline store operations. This role also includes shift management duties when the Assistant or Store Manager is unavailable.

Bilingual candidates are strongly encouraged to apply!

KEY RESPONSIBILITIES

1. Guide the team in providing outstanding customer service to both retail and professional clients.
2. Oversee customer service levels in the retail showroom, ensuring the team adheres to customer service initiatives such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
3. Ensure phone inquiries are answered in accordance with company policy.
4. Efficiently manage online orders, store transfers, and DC add orders, ensuring customers are notified promptly upon shipment arrival.
5. Facilitate the handling of special orders and outside purchases using electronic systems for efficient processing.
6. Process returns and exchanges swiftly, issuing refunds accurately, and organizing returned merchandise properly.
7. Ensure all items, including core charges and warranties, are invoiced before leaving the store.
8. Communicate important messages and delegate tasks to team members, ensuring timely completion.
9. Monitor team adherence to the scheduled shifts, approving changes as necessary, and ensuring proper time clock procedures are followed.
10. Perform all store opening and closing duties, including day-end procedures, securing deposits, locking up, arming security systems, and ensuring delivery vehicles are safeguarded.
11. Take on additional tasks as needed.

SKILLS/EDUCATION/EXPERIENCE/ABILITIES

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Preferred:

• Previous experience in retail sales, particularly in the auto parts industry
• Knowledge of automotive systems and repair processes
• ASE Certification
• Fluency in multiple languages is a plus, with Spanish being highly preferred

O'Reilly Auto Parts is recognized for its growth and stability, offering numerous successful career paths. We promote internal advancement and support your professional development within our company.

COMPENSATION AND BENEFITS:

• Competitive wages and paid time off
• Stock Purchase Plan and 401k with employer contributions starting on day one
• Health, dental, and vision insurance options, including Flexible Spending Accounts (FSA)
• Health and wellbeing programs for team members
• Tuition assistance for educational growth
• Opportunities for career advancement

At O'Reilly Auto Parts, we are an equal opportunity employer dedicated to fostering a discrimination-free workplace. We provide reasonable accommodations for disabilities in compliance with the Americans with Disabilities Act for qualified individuals.