Job Details

About us

Ikon Science is a global provider of geopredictive and knowledge management software and solutions to optimize subsurface discovery and production. For over 20 years, Ikon's dedicated service-minded teams have applied deep scientific expertise and technology innovation to help customers extract more actionable knowledge from sophisticated subsurface data. Ikon helps customers make the best moves - improving accessibility and accuracy, accelerating results and lowering costs.

With offices located around the world including London, Houston, Kuala Lumpur, Calgary and Rio de Janeiro, Ikon services all major hydrocarbon geographies - delivering global solutions with local service and support. The award winning RokDoc® geopredictive software, Curate knowledge management software, QI Solutions, GeoPressure and GeoMechanics Consultancy, and Roknowledge Studies make Ikon the proven partner for subsurface success.

About the role

The remit of the Customer Success Geoscientist - Wellbore is to provide technical support during the pre- and post-sales process for the RokDoc and Curate suite of software and to establish a 'trusted advisor' relationship with users to better provide proactive support and engagement with emphasis on the wellbore solutions. Client interactions should be leveraged to better understand cross-sell and up-sell opportunities and to pass on these insights to the Business Development Manager.

The Customer Success Geoscientist - Wellbore - will deliver on-site support & technical sales demos as required. Furthermore, the Geoscientist will deliver software training as required to meet Client demand and requirements within Ikon's wellbore solutions portfolio.

Requirement

• The Customer Success Geoscientist - Wellbore - will be responsible for ensuring that policies and associated requirements are complied with, within their area of responsibility and operation.
• The main responsibilities include of the delivery of high-quality presentations and software demos for all products in the Ikon portfolio, with emphasis on the wellbore solutions, gathering client feedback to serve as input to software development prioritization, providing expert advice/support throughout the region, working with account managers to progress sales when expertise is needed, as well as assisting in the generation and dissemination of all material related to the software products in the portfolio.
• Working on the generation and dissemination of all material related to the software products in the portfolio.
• Responsible for delivering high-quality presentations and software demos for all products in the Ikon portfolio, gathering client feedback to serve as input to software development prioritization.
• Provide expert advice/support throughout the Americas region.
• Provide regional support to the Sales team in evangelizing the portfolio's software products to both internal services and external clients/prospects, with emphasis on the wellbore solutions.
• Travelling would be expected for this role.

Accountability

• Create and deliver technical presentations to clients.
• Providing on-site support to clients.
• Working with account managers to progress sales when needed
• Responsible for nurturing and growing designated accounts
• Answering client phone calls on the dedicated Support phone line when required.
• Leading software training.
• Mentoring of junior staff.

Experience

• Knowledge of, or direct experience of drilling (mud logging/LWD/MWD), well planning, reservoir geomechanics, petrophysics and pore pressure
• Knowledge of seismic acquisition/processing, rock physics, seismic interpretation, seismic inversion is a plus
• Experience in Geology & Geophysics service delivery and/or software support
• Ability to demonstrate extensive use of RokDoc software is desirable
• Proficient in the use of G&G software would be advantageous
• Minimum 5 years of experience in a similar role

Qualifications

• Degree: B.S. in one of the following disciplines: Geology, Earth Sciences, Geophysics or Physics.
• M.S. or PhD in the same specialisms desirable.

Technical Competencies

• Attentiveness to detail & responsive to client needs.
• Able to generate new technical material suitable for client distribution.
• Excellent presentation skills (for training & client demos).
• Work with minimal supervision.
• Able to identify retention and growth opportunities.

Behaviour Competencies

• Excellent communication skills, both verbal and written (email).
• Proactive and problem-solving mindset with a bias to action.
• Works with minimum supervision and demonstrated proactiveness.
• Ability to work in a small local team yet being part of a large global team.
• Establish a trusting relationship with user and nurture accounts.

Accessibility Statement

Our company is committed to accessibility, inclusivity, and barrierfree employment practices, and to upholding the human rights of all employees. We welcome and encourage applications from candidates with disabilities.

Accommodations are available upon request at every stage of the recruitment process. If you require a specific accommodation due to a disability or medical need, please contact either the hiring manager or HR at ...@carinasw.com, and we will work with you to ensure your needs are met.

Division Ikon Science Locations Ikon Science USA - Houston Remote status Hybrid Employment type Full-time