Job Details

Job Title: Outreach Specialist

Job Summary

The Outreach Specialist is responsible for contacting insurance plan members via phone to collect and document basic personal and coverage-related information. This role supports care coordination, eligibility verification, and member engagement efforts by ensuring accurate and complete member records. This is a temporary remote, work from home position. Ideally working 20-30 hours per week (40 hours preferred).

Candidate would need to come into one of the following offices to pick up/drop off necessary equipment upon start and finish of assignment:

-Dayton
-Newark
-Wooster

Key Responsibilities:

• Make outbound calls to insurance plan members in a professional and courteous manner
• Verify and collect basic member information (e.g., contact details, demographics, insurance status)
• Document all interactions accurately in internal systems or databases
• Follow call scripts and compliance guidelines (HIPAA, privacy policies)
• Identify and escalate issues or concerns to the appropriate department when necessary
• Maintain call volume and documentation productivity standards
• Provide clear and respectful communication to members, answering basic questions as needed

Qualifications:

• High school diploma or equivalent
• Strong verbal communication and active listening skills
• Basic computer skills and ability to accurately document information
• Attention to detail and strong organizational skills
• Ability to handle sensitive information confidentially
• Comfortable making a high volume of outbound calls
• Maintain a professional, productive, and distraction-free work environment while working from home
• Ensure reliable internet connectivity and availability during scheduled work hours
• Adhere to company policies regarding remote work, data security, and confidentiality
• Demonstrate consistent time management, accountability, and professionalism in a remote setting
• Must be able to pass a criminal background check

Ohio's Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other!

As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Miami County.

Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.