Marriott Hotels - 500 Canal Street - Responsibilities: Process all reservation requests, changes, and cancellations received by phone, fax, or mail.; Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.; Explain guarantee, special rate, and cancellation policies to callers.; Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings).; Prepare, review, and issue bills, invoices, and account statements according to company procedures.