Job Details

Job Title: Bi-lingual Call Center Agent

Location: Remote

Expected contract Duration: 3 months

Pay Range: $14 to $15.60/hr. (W2)

Job ID: 371303

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking BI-lingual Call Center Agents to join our dynamic team. The ideal candidate will have strong experience in customer service, inbound and outbound call handling, and help desk tools and a proven ability to deliver accurate information, document interactions, and follow regulated procedures.

Responsibilities:

• Answer inbound calls and place outbound calls to address customer inquiries using established methods and scripts.
• Route calls to appropriate personnel when escalation or specialized support is required.
• Record call details and outcomes in account history and initiate confirmations as required.
• Process requests by sending faxes, returning messages, mailing documents, or using other communication channels under supervision.

Required Skills & Qualifications:

• High school diploma or G.E.D.
• Customer service or telephone support experience (0+ years).
• Familiarity with organizational functions and personnel routing.
• Experience with fax machines, computer software, telephone systems, and help desk software.

Preferred Skills:

• Bilingual proficiency in English and Spanish.
• Basic business and analytical problem-solving skills with clear written and verbal communication.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

Additional Details

• Work from home. Must be able to work Monday through Friday with shifts between 6:00 AM and 9:00 PM CT. May require shift work.
• English and Spanish language support required for the program.
• Compliance with background checks: IDEMIA's process and criteria, federal checks for TSA/FBI contract-sensitive information, and state-specific checks as applicable.
• Remote agent protocols must comply with United States Government contract requirements.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume or contact:

Email:

Phone:

317 ### ####