Job Details

Summary

The Senior Client Services Partner leads engagements with a set of key club customers and is responsible for growing revenues and income through consultative selling and strategic account management. The Sr. Client Services Partner acts as the single point of contactwith Clubs and is accountable for the club account success as defined by Club Satisfaction, Revenue from the Club, Margin/Income, additional business serviced at the club, and other applicable metrics.

Duties & Responsibilities:

• Drives account planning and executive-level engagement at clubs, including and not limited to setting up monthly/quarterly reviews, disciplined follow-ups promptly through emails and correspondence, minutes of meetings after every call or meeting, and timely and disciplined coordination and follow-up within internal BSG team members to facilitate outcomes favorable to the club and BSG's success.
• Communicates status weekly to clubs and BSG leadership, following up on escalations, action items, and project commitments
• Provides consultative marketing/business intelligence support to client clubs and partners on the development, management, and deployment of custom analytical projects.
• Stewards a group of club accounts and leads the engagement with club executives and personnel. Works effectively with all organizational levels.
• Provides leadership and strategic planning in developing information-based marketing, technology, and business initiatives for client clubs and partners. Requires single or cross-business line integration of transaction-based data (e.g., travel, insurance, financial services, POS, membership).
• Develops execution plans for client initiatives, including requirement definition, timelines, testing, measurements, and production roll-out.
• Supports clubs during program execution, including results review, interpretation, and reporting on findings; or collaborates with outside providers on behalf of clubs or National departments on program deliverables.
• Scope and execute projects and programs for client clubs and partners, in partnership with practices and SME's.
• Develops and executes custom projects using multiple software applications, marketing tools, and techniques.
• Develops new customer club relationships or additional relationships with existing customer clubs or National Office departments by assessing needs and recommending solutions available through the Action Center.
• Identifies enhanced analytical or additional consulting services to improve client performance or strengthen business initiatives.
• Identifies new data sources or increase refresh frequency of data.
• Identify opportunities to add value by leveraging BSG Tools like Connect Suite, Engage, and Salesforce Marketing Cloud.
• Identifies, documents, collects, and shares client best practices that can be leveraged and applied to other clients and the Association.

Requirements, Competencies, and Certifications:

• Collaborative team member who supports others' success and works effectively with BSG Leadership and cross-functional AAA teams
• Self-aware and receptive to feedback; demonstrates continuous improvement
• Communicates openly, shares ideas, and engages in clear, intentional dialogue
• Manages time effectively; anticipates obstacles, adjusts priorities, and keeps stakeholders informed
• Strong written and verbal communication skills
• Excellent interpersonal skills; adaptable and self-motivated in a fast-paced, deadline-driven environment
• Strong client relationship management skills with the ability to influence internal and external partners
• Skilled in data analysis with the ability to translate insights into actionable recommendations
• Advanced organizational and project management abilities; capable of independently managing multiple projects at varying stages.

Education & Experience:

• Bachelor's degree in business management (sales or business development focus), marketing, or related field.
• Five (5) or more years' experience in sales, account management, or client relationship roles at services companies or in similar organizations.
• Knowledge and experience in marketing, digital marketing, and digital media are also required.

Hiring Range: $67,750 - $84,010

This position is also eligible for participation in AAA, Inc.'s Annual Incentive Plan.

AAA, Inc. is committed to paying competitively and equitably. The posted range for this position represents competitive compensation based on market data, internal equity, and the skills and requirements of the position. The compensation offered will depend on your qualifications and experience.

AAA, Inc. supports a flexible work environment for our associates. We are committed to collaboration, innovation, and work-life balance, and offer a hybrid work model that allows for three days in the office and two days at home (or whenever you work best) each week.

AAA, Inc. is not accepting unsolicited assistance from any search firms for this employment opportunity. All resumes submitted by search firms to any employee working at AAA, Inc., either by email, the Internet, or in any form and method, without a valid written Statement of Work in place for this position from AAA, Inc. will be deemed the sole property of AAA, Inc. No fee will be paid if AAA, Inc. hires the candidate due to the referral or through other means.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.