Job Details

Location: Jefferson, LA / Greater New Orleans Area

Type: Full-time, on-site / field-based

About the role

We're hiring a Property Operations Coordinator to help keep our hotel and nearby rental properties running smoothly on the ground.

This is a highly organized, execution-focused role for someone who is strong at follow-through, comfortable coordinating multiple moving parts, and naturally notices what needs attention before it becomes a bigger problem.

You will serve as the operational glue between our guest communication team, cleaners, maintenance personnel, vendors, and leadership - making sure the right information gets to the right people, work gets completed, properties stay in good shape, and issues do not linger.

When leadership introduces a better process or operating system, this person is responsible for helping put it into practice on the ground -rolling it out clearly, reinforcing it consistently, and making sure people actually use it.

This role is based partly from our hotel office most days and also involves being physically present at properties as needed for inspections, coordination, readiness checks, and follow-up.

What you'll own

• Coordinate day-to-day property operations across our hotel and nearby rental properties
• Conduct regular inspections and identify issues related to cleanliness, maintenance, repairs, presentation, readiness, and supplies
• Stay on top of repairs, vendor work, maintenance schedules, and unit-turn needs
• Follow up persistently to make sure work is actually completed - not just scheduled

• Help ensure we have the cleaning coverage needed to support operations, coordinating adjustments as needed when priorities shift

• Communicate clearly with cleaners, maintenance personnel, and vendors when priorities shift or extra coverage is needed
• Keep leadership informed without requiring them to manage day-to-day operational friction
• Help maintain strong physical standards across sites and support smooth coordination between teams
• Assist with on-the-ground coordination for improvement projects and light renovation-related follow-up as needed
• Review inspection forms and on-site audits to identify supply needs and submit timely, accurate requests to the admin team for ordering

• Own the on-the-ground implementation of improved operating procedures, ensuring cleaners, vendors, and on-site teams understand expectations, follow workflows, and stay aligned with how work is communicated and completed

What this role is not

• This is not a front desk role
• This is not a guest messaging or call-center role
• This is not a pure handyman or maintenance technician role
• This is not a back-office-only admin role

This is a coordination-and-ownership role for someone who can keep people aligned, keep standards high, and keep operations moving.

You may be a strong fit if you:

• Have experience in property management, hospitality operations, facilities coordination, field operations, or construction/vendor coordination
• Are highly organized and strong at tracking many small moving parts without letting things fall through the cracks
• Have strong executive functioning skills and tend to anticipate issues before they become urgent
• Are comfortable following up with people directly and asking, "When is this getting done?"
• Take pride in physical standards, property readiness, and operational consistency
• Can balance field coordination, inspections, communication, and prioritization without constant oversight
• Are comfortable working on site and being physically present where the work is happening
• Bilingual English/Spanish is a strong plus
  

The kind of person who succeeds here

The right person for this role is proactive, detail-oriented, calm under pressure, and naturally takes ownership. They do not wait around to be told the next obvious step, and they do not like to see the same issue come up twice. They are good at pushing work forward, keeping others accountable, and making sure information gets where it needs to go.

Why this role matters

Our goal is to keep leadership out of the daily friction of operations. We need someone who can help make sure cleaners are coordinated, maintenance is tracked, vendors are moving, repairs are followed through, and properties are consistently guest-ready.

Growth opportunity

Over time, this role may expand to support additional long-term rental properties as we bring more operations in-house. That could include more inspections, coordination of unit turns and repairs, and occasional support with property showings with potential commissions.

If you're the kind of person who brings structure, urgency, and follow-through to fast-moving operations, we'd love to hear from you.