Job Details

Regional Director Of Operations

Join a fast-growing hospitality organization redefining the short-term rental experience across premier Gulf Coast markets. This is a high-impact leadership role for someone who thrives in a hands-on, fast-paced, and operationally complex environment.

Benefits and Compensation:

• Competitive base salary with performance-based bonus potential
• Comprehensive health insurance
• 401(k) program
• Paid time off and paid sick time
• Employee lodging perks and discounted stays
• Career growth opportunities within a scaling organization
• Exposure to multi-market operations and leadership development

Requirements & Qualifications:

• 35+ years of hospitality operations experience, ideally within short-term rental or multi-unit property environments
• Proven experience managing operations across multiple locations or markets
• Strong leadership experience with team development, scheduling, and performance management
• Experience managing vendor relationships including sourcing, negotiating, and ongoing oversight
• Ability to oversee property standards including cleaning, maintenance, and guest readiness across multiple assets
• Strong operational and financial acumen, including cost management, expense approvals, and understanding OPEX
• Must reside within 30 minutes of New Orleans, LA and have reliable transportation
• Valid driver's license with a clean driving record

Key Responsibilities:

• Oversee daily operations across assigned Gulf Coast markets, including property management, housekeeping, maintenance, and guest services
• Act as the primary point of contact for vendors such as housekeeping, HVAC, landscaping, and maintenance providers
• Ensure all properties meet high-quality standards through regular inspections and performance tracking
• Manage guest issue resolution processes to ensure timely and high-quality service recovery
• Lead hiring, onboarding, training, and performance management for local teams
• Oversee market-level infrastructure including storage, vehicles, and operational equipment
• Monitor and improve key performance metrics such as guest satisfaction, cleaning scores, and operational efficiency
• Manage budgets, approve expenses, and support monthly financial close processes
• Oversee onboarding and offboarding of properties and manage capital improvement projects

Preferred Background & Skills:

• Experience working in a startup or high-growth environment
• Background in short-term rental or vacation rental operations
• Strong process improvement and systems-thinking mindset
• Exceptional organizational and multitasking abilities
• Entrepreneurial mindset with a proactive, solutions-oriented approach
• Strong communication skills with the ability to interface across internal teams and external stakeholders
• Experience managing geographically dispersed teams