Job Details

Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call. Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure that charges are applied appropriately, transactions are recorded and appropriately maintained, and account balances and discrepancies are resolved within the prescribed period. Plans, organizes, and prioritizes work to discuss with patients the importance of their financial responsibility. Educates the patients on various available assistance options, as well as explain the financial impact of various alternatives. Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided. Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction. Represent the organization by providing a...Financial, Counselor, Revenue, Cycle, Manufacturing, Healthcare, Patient