Job Details

Four Seasons - 2 Canal Street - Responsibilities: Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guests order according to Four Seasons Standards; Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's origin, taste, and preparation methods; Communicate guest orders including any special needs or requests to the kitchen using the hotels point-of-sales system; Check completed kitchen orders with the guests original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; Properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.