Job Details

Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives Champion safety by actively leading and demonstrating behaviors aligned to Primo Brands' Core Safety Principles Own execution and adherence to Primo Brands' standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration Support the personal and professional development of direct reports through performance objectives and coaching Conduct one-on-one meetings with RS - Rs to review sales activity results and establish corrective plans as needed Promote a positive employee experience through on-boarding, orientation, and employee engagement activities Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions Responsible for maintaining staffing levels through talent acquisition, developm...Operations Manager, Operations, Manager, Customer Service, Sales Representative, Manufacturing, Water