Job Details

The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Front Desk Agent serves as the point person with regards to the Front Desk technology systems and in-house guest relations during their shift. Job Description. Key Job Functions. Greet, register, and assign rooms to guests. Maintain adequate supplies at each front desk station. Issue room key and provide instructions to Bellperson. Maintain updated registration and key files at all times. Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions. Keeps records of room availability and guests' accounts. Compute bills, and collect payments. Makes and confirm reservations. Posts charges such as room, parking, food, liquor or telephone to ensure...Front Desk, Agent, Reservations, Skills