Job Details

Remote Call Center Team Lead (Client Support)Job Type: Full-timePay: $40,000 – $45,000 annuallySchedule: Mon–Sun, 7:00 AM – 11:00 PM (shifts assigned; evenings, weekends & holidays required)Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN)About the RoleLead a remote call center support team helping clients navigate service animal and emotional support animal programs. Handle client interactions across phone, email, and chat while coaching agents and keeping the queue running smoothly. Your work directly supports people and their animals through an important documentation process.ResponsibilitiesHandle inbound client contacts across phone, email, and chatMonitor live call center queues and maintain service level expectationsCoach agents in real time and assist with escalationsConduct quality audits and track KPIs for the Supervisor of SupportMaintain SOPs and support onboarding of new team membersQualificationsHigh school diploma or equivalent required. Associate's or Bachelor's degree in Business, Communications, Human Services, or a related field preferred.Minimum of 1–2 years of experience in a customer support, client services, or call center environment.Strong interpersonal and communication skills, with the ability to deliver guidance and feedback clearly and professionally.Experience supporting multi-channel environments (phone, email, chat, ticketing) preferred.Open availability required across the full hours of operation: Monday through Sunday, 7:00 AM to 11:00 PM.BenefitsHealth, Dental, Vision Insurance401(k) MatchPaid Time OffLife & Disability InsuranceHiring ProcessApplicants must complete a short assessment before interviews through Test Gorilla.#J-18808-Ljbffr