Job Details

The Restaurant Host/Hostess provides friendly, excellent service to all customers who come to the casino's restaurant.ESSENTIAL JOB FUNCTIONS:* Handles all aspects of the food operation during assigned shift.* Ensures Front Service staff behavior and appearance are in compliance with established policy.* Ensures that customer's problems/complaints are handled in an effective, courteous manner.* Directly oversees staff on assigned shift.* Schedules lunch breaks and maintains employee break records.* Acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same.* Conducts assigned duties according to procedures.* Greets guests quickly and courteously.* Seat Guest promptly and with a smile* Able to sell guest on all seating areas of the restaurant (i.e. bar and patio)* Be aware of table status and control seating times* Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)* Knows how to ring up all transactions and all tenders.* Assists the Service Attendants/Counter Attendants/Culinary areas when needed.* Handles and solves any concerns and questions from customers.* Keeps all guest areas clean and neat. Complies with all appearance standards.* Enters guests' merchandise in register, takes money from customer and accurately gives back change.* Responsible for accurate control of cash drawer.* Operates cash register and properly settles merchandise purchase* Itemizes totals and presents guests with the price for payment* Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.* Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.QUALIFICATIONS:* High volume dining experience preferred.* OpenTable or reservation system knowledge recommended* Understands variance policy of cash drawer and maintains low variance* 1-year experience in customer service.* Must possess basic math skills.* Must be able to count cash drawer accurately* Must possess excellent customer service/communication skills.* Available to work required schedule which may include nights, weekends, holidays and overtime as needed.* Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:* Must be able to maneuver to all areas of assigned restaurant throughout entire shift.* Must be able to accurately and quickly process all cash transactions.* Must be able to tolerate areas containing secondary smoke.* Must be able to work at a fast pace and in stressful situations.* Must be able to read, write, speak and understand English.* Must be able to respond to visual and aural cues.GAMING PERMIT: N/A