Penn National Gaming - - Responsibilities: Maintains knowledge of property amenities, events, and local area services to assist guests effectively; Assigns and assists guests with hotel room reservations and arrivals; Provides friendly, professional, & efficient service to guests during check-in, check-out, and throughout their stay; Processes payments, verifies identification, and ensures accurate account posting in accordance with established guidelines; Answers phones, responds to inquiries, and performs clerical duties as assigned