Job Details

Leads the work activities of the phlebotomy group. Resolves customer service concerns by implementing service recovery initiatives. Assists in building and fostering a customer service culture within the department by implementing new customer service vehicles that enhance patient satisfaction. Assists in the orientation and training of new employees. Offers ongoing assistance and instruction to all employees in the venipuncture group. Assists other employees and/or assumes their job duties when needed. Provides feedback to the supervisor on staff job performance. Assures timely response to priority venipuncture requests and that staffing coverage is adequate for all shifts and positions through the venipuncture area. Works with supervisor to control man-hours and supply costs. Communicates effectively with nursing personnel, department directors, employees and other key personnel. Maintains a clean and safe environment. Assures compliance with all Infection Control Policies and Proced...Operations Coordinator, Operations, Coordinator, Customer Service, Manufacturing, Healthcare