Job Details

divh2Branch Ambassador - Collins Blvd/h2pWelcome to a new idea in banking. Here at Capital One, were redefining how people bank. We believe banking should fit our customers everyday livesnot the other way around./ppAs a Branch Ambassador, youll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers banking experience. Youll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. Were not just looking to fill open positionswe seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience./ppHeres what were looking for in you:/pulliYoure friendly and engaging and can connect with customers. Yep, youre a people personwhether youre helping folks with technology challenges, having casual conversation, or simply showing off some of the cool services and products we offer./liliYou will be able to reduce customer financial anxiety by helping to determine both personal and business financial needs. Youll get to pull in experts that can help guide your customers to their financial destination./liliYoure aware of the importance of being compliant when working at a bank. Youll ensure all, audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations./liliYoull support customers in all areas of the branch, from the cash handling and service needs, to rotating throughout the branch based on the customer needs./liliThe overall retail customer experience is improved with fewer handoffs; every Ambassador is equally the expert./liliYoure naturally curious and like to learn. Well teach you what Capital One has to offer our customers in products, services and experiences to help guide them in the right direction toward their financial goals./liliYoure digitally savvy. Youll showcase whats possible in our physical space and how to easily navigate our mobile and online experience, using the branchs laptops and iPads. Take an active role in educating customers on other banking channels as well as other products and services./liliAre you a team player? If so, you will have the opportunity to work with an energized team of banking professionals and help inspire your teammates as they inspire you./liliYoull research and answer customer inquiries with the intent of enhancing customer retention and engagement by leverage various tools and channels to recommend appropriate solutions./liliYoull be able to travel between branches in assigned local area and support the market that you are assigned./li/ulpBasic Qualifications: High School Diploma, GED, or Equivalent Certification. At least 1 year of Retail, Sales or Customer Service experience. At least 6 months of cash handling experience Preferred Qualifications: Associates degree. 2+ years of Retail, Sales, or Banking Experience./ppCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level./ppThis role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace./p/div