Job Details

Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD program that is fully funded through 2028, supporting the Department of the Navy program based in New Orleans, LA. The Help Desk Specialist provides end‑user technical support across a large enterprise environment. It's an excellent opportunity for someone looking to build their IT career and gain exposure within the Intelligence Community. The role will begin on a night‑shift schedule, with the option to move to other shifts after the first few months depending on candidate preference. ACTIVE SECRET CLEARANCE AND COMPTIA SECURITY+ REQUIRED Primary Responsibilities:
• Provide technical assistance for laptops, desktops, printers, mobile devices, and other network‑connected equipment • Troubleshoot issues related to connectivity, operating systems, Microsoft/Office applications, and VTC systems • Collaborate with employees and leadership to diagnose and resolve IT problems • Support daily operations of the Enterprise Service Desk • Manage service tickets, run scripts, answer incoming calls, and meet established service metrics Required Qualifications:
• Active Secret Clearance • At least 1 year of IT support experience • IAT II certification (Security+, CCNA Security, CySA+, or higher‑level equivalent) • Hands‑on experience with troubleshooting, ticketing tools, and general IT support Compensation & Benefits:
• Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), and sick leave as required • Salary range: $50,000–$55,000 annually