Job Details

NEW ORLEANS MUSEUM OF ART is an EEO Employer - M/F/Disability/Protected Veteran Status

Why NOMA
The New Orleans Museum of Art (NOMA) is one of the city's leading culturalinstitutions, located in the heart of City Park. NOMA is dedicated topreserving, interpreting, and presenting outstanding works of art whileproviding meaningful experiences for visitors from around the world. Working atNOMA offers the opportunity to be part of a team that supports art, culture,and community while helping create welcoming and engaging experiences for allmuseum guests.

JOB SUMMARY:
The Visitor Experience Floor Lead position is a multi-tiered position that canstaff all positions in the front-line experience- front desk, museum shop, andgallery attendant. The VE Floor Lead must have the ability to use diplomacywith difficult situations should they arise. The VE Floor Lead will ensure apositive museum experience through exemplary customer services and knowledge ofthe museum's mission, exhibitions, collection, programming, protocols,admissions rates, and shop merchandise.

ESSENTIAL JOB FUNCTIONS:
• Provide exceptional visitor experience through excellent interpersonal andcustomer service skills
• Assists with general museum reception at the front desk
• Provides general information about the museum, exhibits and the community
• Takes admission and public program fees using a Point of Sale system
• Answers the telephone and fields calls to appropriate staff members
• Stays informed about upcoming programs and fundraising events, and onoccasion assists with registration
• Handles membership renewals and request for updates
• Reports comments and feedback from visitors to the Visitor Experiencecoordinators
• Collects zip codes for visitor reporting
• Handles cash and related paper entries
• Maintains posts when assigned to observe and engage and to ensure individualsare safe
• Identifies and reports irregularities such as fire hazards, leaking waterpipes, and unsecured doors or windows and areas to be secured
• Enforces all museum policies in a friendly manner, ensures that all visitorsentering the galleries have either purchased an admission ticket or areidentified as staff or special guest
• Assist in events check-in, including organizing and communicating with peoplein line
• Assist visitors with questions about community partners, transportationservices and the City as whole
• Stock supplies, visitor guides, or store merchandise as needed
• Write incident reports as needed for damages, accidents, or injury
• Perform project-based tasks as assigned by the Management

MINIMUM QUALIFICATIONS:
• High school diploma. Bachelor's degree preferred
• Two years' experience with customer service and interest in the visual artsand museum work

KNOWLEDGE, SKILLS AND ABILITIES:
• Ability to multi-task
• Strong interpersonal skills and patience
• Ability to represent the museum with a high level of integrity, ethics andprofessionalism, adhere to museum policies, and support management decisions ina positive and professional manner
• Some interest in art and art history. Willingness to remain current on Museumexhibitions, the NOMA permanent collection and programming with the ability torespond to visitor inquires
• Must be able to remain calm in stressful situations and help resolveconflicts with tact and courtesy
• Ability to work positively with colleagues, artists, the public, Board ofTrustees, donors and volunteers
• Solid interpersonal and communication skills; ability to interact withvisitors of all ages, abilities, and economic, ethnic, and cultural backgrounds
• Ability to be assertive when needed in order to enforce policies and protectartwork; maintain calm and professional demeanor for all visitor interactions

PHYSICAL REQUIREMENTS:
• Ability to lift 15 lbs on occasion
• Ability to be on one's feet all day
• Position requires extensive physical mobility and must be able to patrolmulti-gallery posts, standing during the entire shift and mobilize staff andvisitors during emergency situations
• Must be able to communicate verbally and by radio
• Ability to work within a range of temperatures within indoor and outdoorenvironments

Equal Opportunity Employer

The New OrleansMuseum of Art is an Equal Opportunity Employer and is committed to creating aninclusive environment for all employees. NOMA does not discriminate on thebasis of race, color, religion, sex, gender identity or expression, sexualorientation, national origin, age, disability, veteran status, or any otherprotected status under applicable law.

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