Job Details

Loews New Orleans Hotel offers careers in the city's Warehouse District, where culture, comfort and hospitality come together. Team members help create upscale guest experiences in a prime location near the energy, charm and character of the Big Easy.Who We Are: Founded in 1960, Loews Hotels & Cooperates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:* Competitive health & wellness benefits, 401(k) & company match* Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement* Training & Development opportunities, career growth* Tuition Reimbursement* Pet Insurance* Team Member Hotel Rates, other discounts, perks and moreWhat We're Looking For:A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.Who You Are:* Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.* Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.* Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.* Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.* Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.* Veterans and military spouses encouraged to apply.What You'll Do:* Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.* Assign rooms that meet guest preferences and special requests.* Obtain and verify credit and payment information in accordance with hotel policies.* Promote hotel services, amenities, and local attractions to enhance the guest experience.* Respond to guest inquiries and resolve issues promptly and effectively.* Maintain knowledge of upcoming events, group bookings, and banquet orders.* Perform check-out procedures and handle cash transactions accurately.* Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.* Handle emergencies with professionalism, prioritizing guest and team member safety.* Regular attendance in conformance with standards.* May be required to work varying schedules to reflect business needs.* Required to attend all mandatory training sessions and meetings.* Perform other duties as assigned.Your Qualifications Include:* Minimum of one (1) year guest service experience in hotel hospitality preferred.* Experience with previous Property Management System, preferred Opera System.* Ability to stand and walk for long periods of time required.* Ability to work weekends, evening, holidays as necessary/required.