Job Details

Who We AreGlobalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low- earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives - from any location - for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar's cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.Who We AreGlobalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low- earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives - from any location - for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar's cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.What We OfferWork/Life Balance: Paid Time Off, Paid HolidaysFinancial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive SalariesHealth & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness ProgramJob SummaryThe Gateway Quality Analyst Specialist plays a critical role in driving operational excellence across the department by monitoring team performance, enforcing compliance standards, and transforming raw operational data into actionable insights. This individual is a detail-oriented, technically proficient professional who thrives in dynamic environments and can collaborate effectively across a broad range of teams and personalities. The ideal candidate brings a process-improvement mindset, strong analytical instincts, and hands-on experience with enterprise operations platforms.Supervisory ResponsibilitiesNoneDuties/ResponsibilitiesPerformance Monitoring & VisualisationDesign, build, and maintain dashboards and visualisations in JIRA and Power BI to track department-wide KPIs and individual team performance metricsDevelop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadershipPresent data-driven summaries and trend analyses to support management decision-makingProcess Improvement & ComplianceIdentify inefficiencies in existing workflows and recommend actionable process improvements with supporting dataDevelop and maintain visualisations for inventory management tracking and reportingEnsure operational activities comply with internal policies, SOPs, and applicable regulatory requirementsAudit user activity and data entry consistency across platforms to enforce quality standardsTraining & Quality AssuranceMonitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the teamBuild and distribute training compliance reports and elevate non-compliance to managementConduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practiceDocumentation & StandardizationAuthor and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistencySupport the development and lifecycle management of work order and process management documentationLead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptanceSystems & Workflow ManagementServe as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuiteSupport workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriatelyCoordinate with cross-functional stakeholders to streamline handoffs and reduce process frictionSkills And CompetenciesExceptional attention to detail with a structured, methodical approach to analysisStrong written and verbal communication skills; able to present findings clearly to both technical and non-technical audiencesCollaborative and adaptable — comfortable working with a wide range of teams and personalities without frictionSelf-directed with the ability to manage multiple priorities in a fast-paced environmentProcess-oriented mindset with a continuous improvement outlookPreferred: Power BI, Grafana, NetSuite, PagerDuty, Moodle (or equivalent LMS)Demonstrated ability to build operational dashboards and reports from raw dataFamiliarity with facilities or infrastructure operations documentation (MOPs, SOPs, work orders) is a strong plusEducation, Experience, And Licences/CertificationsBachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred2-4 years of experience in a quality analyst, operations compliance coordinator, or similar roleEquivalent combination of education and relevant work experience will be consideredPhysical RequirementsWillingness and ability to travel as neededWillingness and ability to work after regularly scheduled hours as neededAbility to sit at a desk for prolonged periods working on a computer (4 to 8 hours)Ability to operate the equipment used for the jobAbility to lift 15 pounds at timesReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this jobMarginal FunctionsA review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities. This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position. The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr